The session opens from the appointment
No download, no meeting link buried in an email, no dial-in code. A family clicks the appointment and they are in the room. The provider runs it from the same place the learner's programme lives, so the data goes in as the session happens.
Your BCBA
YouBuilt for a session, not a meeting
Generic video calling mostly works. The gap shows up in the small things, and the small things are what cost you minutes of a session you only have so many of.
Check your camera before you join
A pre-join screen with a live microphone level meter and a speaker test, so device problems get found before a session starts rather than during it.
Noise suppression
Background noise is filtered out. A session running from a family's kitchen shouldn't cost you half the audio.
It tells you when you're talking on mute
A small thing that saves a genuinely irritating amount of repeated sentences.
Screen sharing, with audio
Share a preference assessment, a video model or a data sheet. Shared audio comes through too, so a video model actually plays.
Layouts that follow the session
Grid when everyone is on camera, speaker view when someone is presenting. You don't have to manage it mid-session.
See who is in the room
A participant list, so a parent, an RBT and a supervising BCBA in the same session is something you can see rather than assume.
You agree to telehealth in writing, having read what it means
Any contract that offers telehealth includes a telehealth consent, and you see its full wording before you accept. It covers the limits of remote delivery, your responsibility for a private space, and your right to withdraw consent and ask for in-person sessions instead. What you saw is stored with your agreement, so the record reflects the actual document rather than a version of it.
Video and audio are encrypted in transit, and telehealth sessions carry the same confidentiality obligations as sitting in a room together.
Turn up and join
- check_circleNothing to install. The session opens in your browser from the appointment your provider scheduled.
- check_circleNo separate meeting link to find in an email thread, and no dial-in code.
- check_circleJoin from wherever you actually are, as long as it's somewhere private enough for the session.
- check_circleTelehealth is one of the things we match on, so if you need remote sessions you only see providers who offer them.
One fewer tool to pay for
- check_circleThe session lives on the appointment. No second tool, no links to generate, no calendar invites to chase.
- check_circleRun it from the same place as the learner's programme, so session data goes in as you go.
- check_circleSupervising BCBAs can join a session their RBT is running.
- check_circleYour telehealth states are part of your profile, and matching respects them.
Questions
Mostly from parents deciding whether remote sessions will work for their child.
Do I have to consent to telehealth?+
Yes, and you will be asked to explicitly. Any contract that offers telehealth includes a telehealth consent covering what remote delivery involves, its limits, your responsibility for a private environment, and your right to withdraw consent and ask for in-person sessions instead. You see the full wording before you accept, and the exact wording you saw is stored alongside your agreement.
Is it private?+
Video and audio are encrypted in transit, and telehealth sessions are covered by the same confidentiality rules as in-person services. The part we can't control is your end of it, which is why the consent asks you to make sure the space you join from is appropriately private.
What do I need?+
A device with a camera, a microphone and a working internet connection, and a browser. The pre-join screen checks your microphone and speakers before you go in, so if something isn't working you find out first.
What if the connection drops mid-session?+
You can rejoin the same session. If a connection is too poor to work with, the honest answer is that the session should be rescheduled or moved in person, and the telehealth consent says exactly that.
Can we do some sessions remotely and some in person?+
Yes, and plenty of families do. Delivery preference is one of the things we match on, so you can look for providers who offer both rather than committing to one or the other.